β’Only defective, missing, or incorrectly sent items are eligible for free returns, and must be reported within 7 days of receiving your order.
β’Exchanges are only applicable to the current year's Kurung collection (e.g., Lebaran 2025).
β’No exchange or refund is allowed for: Past season collections (e.g., Lebaran 2024), All casual pieces, Hijabs & accessories & Items purchased with vouchers
β’Change-of-mind returns are not accepted.
β’Please measure your current body size, especially your bust and skirt hip measurements, before placing an order. We do not provide size suggestions based on weight or height.
β’TikTok policies may differ, but all returns and exchanges must follow the official policy stated here.
β’If you have any inquiries or need to request an exchange or refund, please chat with us first before taking further action.