Dear valued customers, we will check carefully and make sure it is in good condition to ensure our customer receive the products in good condition. However, parcel may be thrown and not handled with care during the delivery process as it is not within our control. Customers are encouraged to buy add on carton box for extra protection. Perfectionist are not encouraged to place order as biscuits are highly fragile items and would not be accepted for return or refund request. Thank you for your cooperation.