TELEFY 27 inch Monitor Gaming 75Hz Monitor PC Gaming Flat Monitor Home and Office

•Product warranty registration must be submitted before the order status is ‘Completed’ for purchases on online platforms. Failure to do so will void the warranty. 

•Warranty registration must be submitted sending us the following details: platform of purchase, order ID, product serial number (please send all serial numbers if you purchase multiple items).

•The warranty will be considered valid after the customer has received a confirmation of warranty registration. 

•Warranty Period: 1 Year warranty starting from date of purchase upon successful registration.

•Under the following circumstances, parts and labour will be chargeable even during the warranty period. The warranty DOES NOT extend to the following: the product's serial number has been altered, tampered with or removed; accidents, misuse, and abuse; natural disasters; normal wear and tear; product has undergone repairs, modifications, or dismantled by any other person before approval by the vendor.

•To claim a warranty, the customer shall send us the following details: order receipt provided by the platform/order ID and platform name; description of product issue; video or photo.

•For warranty claims, the customer shall send the product to our office at his / her own cost. The return of the repaired product to the customer will also be at the customer’s own cost. 

•Warranty claims are not immediate. Repairs or one-to-one exchange may take up to 90 days depending on stock availability. Should the customer decide not to wait, the customer can apply for a 30% refund of the product cost after 30 days, subject to the vendor’s approval.

•The vendor reserves the right to reject the warranty claim should the customer post any unreasonable reviews without first contacting the vendor to resolve any issue.

• The vendor reserves the right to reject the warranty claim should there be any unpaid invoices by the customer.