•Barang akan dibungkus dan dihantar dalam masa 24-48 jam selepas pesanan kecuali pada hari cuti am.
•Semua produk di kedai TikTok EKA Malaysia adalah terus dari Kilang EKA.
•Selepas barang diambil oleh kourier, sila hubungi kourier berkenaan atau ejen TikTok segala tentang penghantaran.
•Jika berlaku kes barang tidak diterima dan sistem TikTok menyatakan barang sudah dihantar, sila hubungi kourier berkenaan atau ejen TikTok secepat mungkin.
•Jika berlaku kerosakan, kekurangan barang atau barang yang salah, sila ambil gambar keadaan kotak luar , salinan ABW di kotak, dalaman kotak dengen susunan barang sekali dan kerosakan barang (jika barang rosak). Sila hubungi kita secepat mungkin.
Order Process
•Orders will be packed and shipped between 24 - 48 hours except during public holidays.
•All products at EKA Malaysia TikTok shop are directly from the factory.
•Upon orders picked up by the courier, please follow up with the respective courier or TikTok agent on shipment-related issues.
•If you didn’t receive your parcel when TikTok system was already shown delivered, please contact the respective courier or TikTok agent ASAP.
•If there are damages, missing items, or wrong items shipped, please send us pictures of the outer box condition, the AWB on the box, the product arrangement inside the box, and the damaged product (if any). Please contact us ASAP.