We just responsible for the sale, not responsible for delivery issue as courier company is 3rd party beyond control of our company. We use TikTok supported logistic. Any damage/broken/delay of the parcel please make a report to TikTok.
Refuse perfectionist. Some box form item may have defect on box originally when we received the stock. No 100% guarantee perfect condition. We will try our best to pack in good form to prevent unhappy case.