Purchases (excluding pre- orders) will be processed and delivered by courier / third party service within 3-5 working days. Once the order has been sent out, you will receive an order notification and can prepare to receive the parcel within next few working days. There will be a tracking number provided but if you do not receive your parcel within the 5 working days, you can reach out to us to check on the delivery status. You can be assured that we will take full responsibility to ensure that the parcel reaches you safety.