•Orders will be packed and shipped between 24 - 48 hours except during public holidays.
•All products at EKA Malaysia TikTok shop are directly from the factory.
•Upon orders picked up by the courier, please follow up with the respective courier or TikTok agent on shipment-related issues.
•If you didn’t receive your parcel when TikTok system was already shown delivered, please contact the respective courier or TikTok agent ASAP.
•If there are damages, missing items, or wrong items shipped, please send us pictures of the outer box condition, the AWB on the box, the product arrangement inside the box, and the damaged product (if any). Please contact us ASAP.