•Upon receiving your parcel, it is crucial to immediately check the condition of the packaging. Ensure that the package is intact before you begin the unboxing process. We recommend documenting the unboxing with photos or video from start to finish. This documentation is essential if you discover any damage to the product, as it will serve as evidence when filing a claim with the courier company. Without such evidence, it may be challenging to successfully argue for compensation or replacement.
•During the ceramic production process, small black spots may occasionally appear on the surface. This is a normal occurrence and does not impact the functionality or quality of the ceramic product. If you are particular about such details, we advise you to reconsider before placing an order.
•For those who require additional assurance, we offer the option to view actual photographs of the product prior to finalizing your purchase. Should you need this service, please contact us after placing your order, and we will provide detailed images to help you make an informed decision.
•Due to the manual measurement of the product, there may be a deviation of 2-3cm in size.