•Heating time of wax cartridges may vary from 30min upwards depending on the quantity of wax in the cartridge and may need to be left to heat a little longer. A full cartridge could take from 30min-60min depending. Make sure to close the lid of the hand held machine when heating the Wax Cartridge.
•If the wax is not heated well, you may find the cartridge not rolling properly or sticking. The wax will need to be adequately heated before use.
•The cartridge may not roll freely or roll sticky if the head is dirty or there is wax residue on the rolling head. The rolling head will need to be cleaned with a wax cleaner.
•New cartridge heads could also have wax stuck under the rolling head when first used due to transportation and change in temperature. If you experience the above please clean the rolling head as mentioned below.*
•Always keep your wax heater machine, wax roller cartridges and cartridge heads clean using a wax cleaner to ensure effective usage for longer.
•Always keep the wax heater machine and extra waxing cartridges in an upright position.